mediators are consistence
The Mediator must have patience, confidence, and tact in creating and maintaining rapport between himself and the party, to enhancing the success of the process by resolving problems or conflicts. Encourage a difficult party to think about the issue not their ego because it is the not the solution of problems. The mediators should listen the issues of both parties and give good guideline to the parties. The mediators are trusty persons which are hired by both parties. So, mediators should provide justice on merit.